FAQs

SHIPPING

+ can I change or cancel my order?
If you want to do changes please send an email to info@exhalejewellery.com with the headline "change/cancellation of #order number" - please keep in mind that we can not guarantee changes/cancellations as we do the fulfilling as soon as possible after we get the order to make sure it arrives at yours in no time!

+ where does exhale jewellery ship to?
We are currently shipping to Australia, New Zealand, Canada, USA, Germany, Austria, Switzerland, Italy, Spain & UK

+ when will you ship my order?
We ship Monday to Friday. To make sure you receive your item(s) as soon as possible we ship your order within in 1-2 business days.

+ how long is shipping?
Australia 1-4 business days
New Zealand 4-6 business days
Canada 10-15 business days
USA 10-15 business days
Germany 1-2 business days
Austria 5-8 days
Switzerland 5-8 days
Italy 5-8 business days
Spain 5-8 business days
UK 3-6 business days

You will receive your shipping updates via email including a tracking number.

Please note that due to certain restrictions from some countries and shipping providers due to COVID-19, we are experiencing longer shipping and delivery times than usual - but don't worry you will receive your packages as soon as possible.

RETURN POLICY

+ What is exhale jewellery's return policy?
Exhale Jewellery will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(Exhale Jewellery) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

+ Can I return items on sale?
Unfortunately, we cannot accept returns on sale items or gift cards.

+ Do i just send my returns to you?
No, please don't send any items back without a prior email contact. It's important to get in touch with the customer care team, so they can process your request first, once the return is approved we will tell you the further steps. Just send an email to info@exhalejeweller.com and our friendly customer care team will help you.